Feedback, Comments & Complaints
We make every effort to give the best service possible to everyone who attends our Practice. We are always delighted when patients tell us when we do well and receiving letters of thanks is always a boost to the Practice Team.
However, we accept that we don't always get things right and sometimes patients feel that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible to your satisfaction.
Written information is available below regarding the Practice Complaints Procedure giving guidance and information on the NHS complaints process and also providing an easy form for patient's to complete if they so wish. Alternatively, you can just call the Practice and ask to speak to the Practice Manager, who will deal with your concerns appropriately or ask at the Practice Reception.
Patient Feedback and Complaints Guidance
Patient Feedback Form
Rights & Responsibilities
Patients can expect to be treated with courtesy and respect by all members of the Practice Team and we would expect the same reciprocated. In the rare event of a patient / relative being abusive, using threatening behaviour or violence towards any member of our team, we may call the Police for assistance and you may be asked to leave the premises. The NHS operate a Zero Tolerance Policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard Practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.