Tel: 01224 849392
Information on results is given Monday to Friday between 11.00-12.30 and 13.30-16.00.
Results can sometimes take a few days to come back from the labs and be reported on. You will be advised to call back for your results in a few days.
Our administration team are not clinically trained to interpret results therefore can only give out the information that the GP or Nurse Practitioner has asked them to. Normally you will be notified by the administration staff or clinician if you need to make a follow up appointment or have further tests. The GP will also normally advise if they want to discuss your results with you in an appointment.
Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.
We will do our best to contact you personally to tell you a result if the GP or Nurse wishes that you be contacted rather than wait for you to phone in for your result. The Administration team will not normally leave a message on a phone answering machine, unless it is obviously a personally messaged mobile phone, this is because of Data Protection and adherence to patient confidentiality legislation.
Please also take note that you generally will be called from the surgery on a landline that has 'number withheld' or 'unknown caller' ID.